Chapter – 1 Access, Assessment and continuity of care (AAC)

  • Patients are informed of the services provided by the hospital using digital technology making it easier for patients & attendant to get updated and easily accessible information about various hospital facilities (For example, digital displays for patients in waiting area).
  • Patient’s appointments are optimized through digital interventions wherein patients are empowered to block treating medical practitioner’s calendar as per their convenience.
  • The admissions process is integrated into hospital functions, and technology plays a vital role in managing patients’ inflow and outflow.
  • The hospital ensures smooth patient admissions by leveraging the digital tools to assist them in patient counseling. Patients are well informed about their package inclusions and exclusions. Both OPD and IPD facilities are backed with automated billing to reduce fears and doubts about patient care journey.
  • The hospital has digitized their laboratory operation to enhance quality control, automate workflows and process efficiency. Similarly, technology adoption in radiology operations enables management of digital imaging and multimedia content in a systematic, practical, and efficient manner.

Chapter – 2 Care of Patients (COP)

  • The hospital uses digital technology to manage illnesses and promotes wellness. This digital adoption is available across hospital facilities such as in outpatient departments, day care facilities, in-patient departments etc. Patients are provided with uniform care across all the nursing stations where digital tools are used to speed-up the pre-patient assessment.
  • Digital systems are used to connect nursing stations with consultation services, where the patient’s digital records are available for enhanced care. Medical practitioners can fetch patient records (after patient’s consent) raise electronic laboratory, radiology, and pharmacy orders. The hospital uses software, tools etc. to fulfill patients’ urgent medical needs such as scheduling surgeries, ordering blood etc.

Chapter -3 Management of Medication (MOM)

  • The pharmacy has a digital oversight of all the medications stocked out of the pharmacy.
  • There is a digital monitoring mechanism to ensure that the required medications are always stocked up and well within the expiry dates.
  • The hospital uses digital medication management to reduce medication errors and improve the level of care for patients. The hospital ensures the availability of a digital formulary which is easily available and accessible to medical practitioners anywhere within the hospital premises.

Chapter- 4 Digital Infrastructure (DIS)

  • The hospital provides a compatible digital system to their staff members. Access to digital systems is provided with secured electronic devices and through communication pathways that have additional links to connect all electronic devices in case one link goes down.
  • The hospital has installed devices (UPS and a generator) that provide instantaneous and uninterruptible power supply.
  • The hospital has controls in place to encrypt data i.e., data is encrypted at-rest (in all places, including Cloud back- up) and in-transit, with decryption tools. End point devices are secured through active anti-virus and firewall. Data controls such as audit trails for all the core healthcare applications are maintained and analyzed to protect data.

Chapter – 5 Digital Operations Management (DOM)
 

  • The hospital has an updated IT policy to guide standardized IT practices across the hospital. IT infrastructure is implemented properly with monitoring controls and continuous support, and hospital’s digital operations do not face connectivity, productivity, and security issues.
  • The hospital has a systematic approach to manage all IT assets, including storing digital inventory of IT assets, tracking, and maintaining IT assets etc.
  • Processes are in place to restore data access and IT infrastructure after a disaster. Controls such as – access management, multi-factor authentication, and usage of external storage devices are implemented to protect digital infrastructure.

Chapter -6 Finance and Procurement Management (FPM)

  • A digitized procurement process helps the hospital to control their assets effectively, manage their processes and comply with regulations and policies. Digitized procurement management activities ensures that the hospitals are ahead of the curve.
  • The hospital has automated their procurement cycle; indents are raised digitally and the entire procurement to pay cycle is managed through a digital tool.
  • Stock movement and updates are captured near real time resulting in improved cycle time. Data is used in decision making and vendor performances are managed through a digital tool.
  • The hospital uses a digital system to improve their finance related activities such as use of digital system in financial accounting, budgeting, and financial analysis etc.

Chapter – 7 Human Resource Management (HRM)

  • The hospital uses a digital system to efficiently manage their activities around human resources. Recruitment of staff is accomplished by having a uniform and standardized system. All the recruitment and separation related activities are managed through digital tools including job postings, offer roll- out etc.
  • Employee learning management is conducted through a digital learning management system as well. Employee performance and exit management is also handled through a digital system.

Chapter – 8 Information Management System (IMS)

  • The information needs are provided in an authenticated, secure ad accurate manner at the right time and pace.
  • Information management also includes periodic review, revision, and withdrawal of obsolete information to avoid any confusion among staff, patients, and visitors. The hospital uses a digital system to manage patient records.
  • The hospital has clearly laid down policies governing the patient data creation, modification, and access.