Ms. Upasana Arora

Director, Yashoda Super Speciality Hospitals, Kaushambi Ghaziabad, India

Ms. Upasana Arora is a dynamic leader in the Indian healthcare industry. She has led Yashoda Super Speciality Hospitals since 2000 now comprising a bed strength of 600+ beds with all super-specialties.

Leadership Certificate from Harvard Medical School for completing Harvard Medical School Quality Leadership Program (HQUAL) successfully at Boston (Massachusetts); The First Indian to be awarded the prestigious Fellowship of ISQua (International Society for Quality and accreditation); Mission Member in CII Healthcare Mission on Lean & Six Sigma, NHS-United Kingdom. She also holds an International Fellowship on Health Technology Assessment (HTA), Anglia Ruskin University, UK; Bronze Certification in Lean Management from Cardiff University, UK; Alumni of Kanpur University, India

She has been awarded at multiple forums for her contribution to the field of Ethical Healthcare, Community Empowerment and Women Leadership, CAPITAL Foundation Award-2019, ASSOCHAM Excellence Award-2018 for “Business Woman of the Year”; UP FICCI FLO Women’s Award in the Category of Healthcare for her contribution towards Affordable Quality Healthcare for All, 2018; “Uttar Pradesh Ratan” Award 2017 conferred by Indian Conference of Intellectuals for her contribution in the field of Women Health & Empowerment; Finalist for Abstract submission on “A Study On Improving Effective Communication Vis-À-Vis Patient Care In A Tertiary Care Hospital Of North India” at 41st IHF World Hospital Congress, Taipei, Taiwan, 7-9 November 2017; Confirmed as Finalist for Planetree International 2017 Scholar Award at Planetree International Conference in Baltimore, Maryland- October 15- 18th; “Healthcare Innovator Award-2017” from International Women Leaders Forum, “Guest of Honour – IMA”; Scroll of Honor-AHPI; Leading Women In Healthcare-WLIF; Women Leadership and Innovation Award-2013; “Arch of Excellence” & “Gem of India”

Her contribution to industry is evident in her role as NABH Certified Assessor and CII Healthcare Excellence Award Assessor.  She holds the position of Chairperson of Healthcare Sector in CGC of SEPC and Co-Chair in Healthcare Council of ASSOCHAM. She also represents ASSOCHAM in NABH Board. She is member of Consortium of Accredited Healthcare Organizations (CAHO), Executive Committee Member of AHPI, QCI & ISQua. She has been always advocating the issues related to Private Healthcare with concerned bodies MoHFW, NHA, IMA & others.

Chairperson/ Jury/ Speaker in various Summit & Conferences like CII UP Health Summit-2019, Council Member at FICCI MVT Conference, Speaker at ASSOCHAM Women’s Health Conference on Healthy Women, Healthy Economies, Healthy Communities Success Mantra for Standalone Hospitals ” at  Hospital Management Workshop in Meril Academy, Workshop on Maximizing Hospital Safety and Improving Outcomes by Harvard Medical School, USA; PvPI, National Quality Conclave, Annual CAHO Conference, IMA Annual Conference and MAX Annual Patient Safety Conference.

She has articles published in Newsletter of ISQua twice. She has been covered by magazines like India Today, Asia Bizz, Outlook, Business Sphere.

POSITIONS – CURRENTLY BEING HELD

  • Director-Yashoda Super Specialty Hospitals, GZB
  • Chairperson- SEPC Healthcare Sector
  • Co-Chairperson-ASSOCHAM Healthcare Council
  • Member- NABH Board from ASSOCHAM
  • Assessor – NABH
  • Fellow-ISQua
  • Assessor-CII Healthcare Business Excellence

EDUCATION

  • ISQua Fellowship from International Society for Quality in Health Care, Dublin 2, Ireland. First Indian Graduate working in India.
  • International Fellowship on Health Technology Assessment (HTA), Anglia Ruskin University, U.K.
  • Alumni of Kanpur University, India having pursued graduation in Educational Training and Post Graduate studies in Political Science from Kanpur University before involving in Affordable Healthcare Delivery Services for the Community.

AWARDS / RECOGNITIONS (INDIVIDUAL)

  • ASSOCHAM Excellence Award-2018 for “Business Woman of the Year”
  • UP FICCI FLO Women’s Award in the Category of Healthcare for her contribution towards Affordable Quality Healthcare for All, 2018
  • Finalist for Abstract submission on “A Study On Improving Effective Communication Vis-À-Vis Patient Care In A Tertiary Care Hospital Of North India” at 41st IHF World Hospital Congress, Taipei, Taiwan, 7-9 November 2017
  • “Uttar Pradesh Ratan” Award 2017 conferred by Indian Conference of Intellectuals for her contribution in the field of Women Health & Empowerment.
  • Confirmed as Finalist for Planetree International 2017 Scholar Award at Planetree International Conference in Baltimore, Maryland- October 15- 18th.
  • “Healthcare Innovator Award-2017” from International Women Leaders Forum
  • Conferred with a scroll of honor for working as role model in India for quality and accreditation by Dr. Deepak Savant, Hon’ble Health Minister of Maharashtra, Dr. Bhapatosh Biswas (Vice Chancellor – West Bengal University of Life Sciences), Dr. Vishal Bali (CEO- Venture Group). This scroll of honor as awarded to her during the 3rd Annual Conclave of AHPI with theme of “Affordable & Safe Health for All” on 14th February 2016.
  • “Guest Of Honour” at 5th Trans Hindon Medicon of IMA West Ghaziabad, 2015
  • “Leading Women In Healthcare” during the 5th Annual WOMEN LEADERS IN INDIA (2014) Summit, Mumbai
  • “Leading Women In Healthcare” by International Women Leadership Forum under the category of Women Leadership & Innovation Award for Business Leaders & Achievers (2014)
  • Article published in international newsletter ISQua.
  • “Award of Honour” from IMA West Ghaziabad, U.P. in 2014;
  • “Woman of Substance” on Women’s Day – 2014 by Trans Hindon Gynae Forum
  • “Women Leadership and Innovation Award-2013” by International Women Leadership Forum in 2013
  • “Arch of Excellence” & “Gem of India” award on Individual Achievements and Nation Building during the 64th National Seminar organized by All India Achievers Conference in 2010.

TRAINING / CERTIFICATION

  • First Workshop on Patient Safety & Quality of Care in West by Faculty from Harvard Medical School, US at Yashoda Super Speciality Hospital, Kaushambi Ghaziabad, India on 31st January 2017.
  • Leadership Certificate from Harvard Medical School for completing Harvard Medical School Quality Leadership Program (HQUAL) successfully at Boston (Massachusetts).
  • Completed “Harvard Medical School Quality Leadership Program (HQUAL)” from Harvard Medical School, Boston, Massachusetts, USA in 2016.
  • Certified CII Healthcare Excellence Award Assessor.
  • Certified NABH Assessor, Certificate No.: S-26-523
  • Bronze Certification in Lean Management from Cardiff University, UK I am a certified member of International Society for Quality (ISQua),
    Quality Council of India (QCI), Association of Healthcare Providers India (AHPI) and Consortium of Accredited Hospitals (CAHO).

SEMINARS / SUMMITS

  • As Council Member at FICCI MVT Conference on ‘India – The New Global Hub for Medical Value Travel’ on 15 March 2019 at 4 PM Federation House, New Delhi
  • As Speaker at ASSOCHAM Women’s Health Conference; Healthy Women, Healthy Economies, Healthy Communities on 15th March 2019 at Hotel The Royal Plaza, New Delhi.
  • Invited to share thoughts as Speaker on “Success Mantra for Standalone Hospitals ” at Hospital Management Workshop in Meril Academy, Vapi in
    collaboration with XLRI, Jamshedpur.
  • Abstract on “Healthier Atmosphere, Better Outcomes Because Happiness is the Key to Success” selected for Poster Presentation in Planetree International
    Conference-2017 on Patient-Centered Care at Baltimore, Maryland.
  • Covered by ASIABIZZ Magazine for the contribution to healthcare industry in 2017
  • Session Chair for Maximizing Hospital Safety and Improving Outcomes, February 1st’ 2017 , New Delhi organized by Harvard Medical School, US
  • Speaker at PCPNDT Awareness Program organized by Public Awareness Committee, FOGSI and Mediological Committee FOGSI On 19th December 2016.
  • Speaker at International Medical Travel Exhibition & Conference(IMTEC), Dubai in 2016
  • Speaker at CAHOTECH Conference organized by Consortium of Accredited Healthcare Organization, 2016
  • Jury (Abstract Competition) & Co-Chairman (Session) at Annual Patient Safety Competition-2016, New Delhi
  • Mission Member in CII Healthcare Mission on Lean & Six Sigma, United Kingdom, 2016. During this CII Mission, She visited hospitals/ institutions like King Edward VII’s Hospital, St. George’s University Hospital, Hospitals of NHS Foundation Trust, University of Liverpool, Liverpool School of Tropical Medicine, Alder Hey Hospital, Pall Mall Medical-Pvt. Hospital
  • Article on the initiative for Quality beyond Accreditation sharing the experience of promoting Quality of Care & Patient Safety with small healthcare organizations was published in ISQua News Letter.
  • Panelist in Indian Pharmacopoeia commission (IPC), National Coordination Centre- Pharmacovigilance Programme of India (NCC-PvPI) Annual Conference, 2016, New Delhi
  • Chairperson for Quality Conclave in Bangalore in 2016
  • Poster Presentation on “Implementation of Six Sigma in Discharge Process in a Hospital” in Annual Conference of ISQua at Doha, Qatar.
  • Chairperson for Quality Conclave in 2015
  • Jury & Co-Chairman (Session) at Annual CAHO Conference-2015, New Delhi
  • Speaker during the 5th Annual WOMEN LEADERS IN INDIA (2014) Summit, Mumbai
  • Speaker at 4th Trans Hindon Medicon of IMA West Ghaziabad, 2014 on “Importance of Communication Skills in Patient Safety”
  • Programme on Medico Legal Issues in Healthcare Management at IIM-Ahmedabad in 2014
  • Programme on Enhancing Leadership Capacities and Potential Among Professional Women at IIM-Ahmedabad in 2013
  • 7th meeting of Women Speakers of Parliament organized by IPU on the theme of “Gender Sensitive Parliament” at Central Hall of Parliament house.

Quality Policy

Yashoda Super Specialty Hospital is a tertiary care hospital with focus on providing world class and holistic healthcare services with excellence in multi specialties to treat patients with respect, compassion, dignity and ensuring their safety by complying with all legal requirements & significant environmental aspects to maintain adherence with NABH standards through continuous quality improvement.


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